Legal matters – Our T&C and Privacy Policy

Our company details

  • Limited Company number: 06983534
  • Registered company address: 6 London Road, Andover, Hants, SP10 2PH
  • VAT No: 199330728

Legal and regulatory information

Like every business, we have to provide our customers with clear Terms and Conditions, and we have to inform you about our data Privacy Policy.

Our commitment to you

We provide you with a first class service.
We will provide your animal with the highest standard of treatment and care.

Fees

All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.
Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction. Estimates can also be provided on request – see details below.

Methods of payment

Accounts are due for settlement in full at the end of the consultation, the discharge of your animal or upon collection of drugs or diets.
Your account may be settled using:
Cash
Cheque with current Banker’s card
Credit and Debit cards
Estimates of treatment costs
We will, upon request, be pleased to provide a written estimate as to the probable costs of treatment, but please bear in mind that any estimate given can only be approximate as sometimes an animal’s treatment will not follow a conventional course.

Settlement terms

If for any reason your account has not been settled at the end of the consultation, the discharge of your pet, or upon collection of drugs or diets, a statement of account will then be issued at the end of the month. In the event of non payment within the following month, further reminders will be sent which will incur administrative costs.
Overdue accounts, after due notice to you, will be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with us.
Any fees charged to us by such agencies will be added on to your account.

Inability to pay

If you find yourself in the unfortunate position of being unable to pay your account please discuss this matter as soon as possible with a member of staff.

Pet Insurance

We strongly recommend the principle of veterinary insurance to protect against unexpected fees incurred following illness or accident. It is your responsibility to settle your account direct with us. We are happy to assist you in making a claim and aim to send off all completed insurance forms within 48 hours of receipt.

Complaints

Whilst we hope that our service does not give you cause for complaint, if there is something you wish to bring to our attention please contact the practice principal Mr Simon Robinson in the first instance.

Compliments / Feedback

We are always pleased to receive compliments or feedback on the service we provide. We keep a folder at reception which you are welcome to browse through at your leisure.

Ownership of records

Case records and similar documents are the property of and will be retained by Strathmore Veterinary Clinic. Even though a charge may be made for carrying out the investigations and interpreting the results, ownership of the resulting record e.g. an x-ray, remains the property of the clinic. Upon request, copies of records with a summary of the history of your animal will be passed to another Veterinary Surgeon taking over your animal’s well being.

Variations in Terms and Conditions of Business

No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the partners. Additionally, no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.

This privacy policy is for www.strathmorevets.co.uk and governs the privacy of its users.

Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.

This policy sets down the various areas where user privacy is involved and outlines the obligations and requirements for website users and owners. The policy also covers the way this website will protect user data as well as storing and processing that information.

Protecting Privacy

This website/the website owners take a proactive strategy on user privacy and provide appropriate measures to safeguard the privacy of users for the duration of their visit. The website complies with UK national laws and requirements for user privacy.

About Cookies

Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.

This website incorporates a cookie plugin advising the user on his or her first visit to the website about the use of cookies. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website.

Users can also take necessary steps by adjusting the security settings of their web browsers to prevent the use of cookies from the website and its external serving vendors.

Tracking software is used to monitor website visitors to improve our understanding of how they make use of the website. This software is Google Analytics, which makes use of cookies to track visitor actions. Google Analytics will save a cookie to your device hard drive in order to track and monitor your engagement and usage of the website. It will not gather or store personal information. Read Google’s privacy policy for further information.

Other cookies may be stored to your device hard drive by external vendors should this website use sponsored links, referral services or adverts. These cookies track visitor conversion and referral and tend to expire after 30 days, although some may take longer to expire. None of the user’s personal information shall be gathered or stored.

Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk. Personal information will be private and stored securely until it is no longer needed; details can be found in the Data Protection Act 1998. This website endeavours to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.

This website and its owners use any information submitted to supply further information about the products/services they offer or to help in answering any queries you might have. This includes using your details to subscribe you to any email newsletter the website uses but only if this was made clear to you and your permission was granted when submitting any form. Or whereby you the consumer have previously purchased or enquired about purchasing a product or service that the email newsletter relates to. This is not a complete description of your rights in regard to receiving email marketing communications. Your details will never be passed on to any third party.

External Links

Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.

The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot b held liable for any damages or implications as a result of visiting any external links mentioned.

We encourage you to be cautions and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

Adverts and Sponsored Links

This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program, which may use cookies and will track the quantity of referrals sent from this website. This may feature the use of cookies which may in turn be saved on your device hard drive. Sponsored external links are followed at your own risk and this website and its owners cannot be held liable for any damages or implications as a result of any external links mentioned.

Social Media

Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.

This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.

Shortened Links

Users should use good judgement before clicking any shortened web addresses (urls). This website will try to ensure only safe and relevant urls are posted. However, social media platforms can be prone to spam and hacking; for this reason this website and its owners cannot be held liable for any damages or implications as a result of following any shortened links.