24 Hour Emergency Service

Providing an effective 24-hour emergency service is all part of the veterinary professions service. At Strathmore you will always be seen by one of our own vets and your pet will be cared for by our own nursing staff 24 hours a day.

We hope you never have to use our out-of-hours service but we know that it is very worrying when your pet suddenly becomes ill or has been involved in an accident.

These are the things to think about before calling the vet:

• Is it really an emergency?
• Is your pet truly suffering or is their life in danger?

If so, or if you’re unsure, please call us.

Situations where you should call us immediately include:

Poisoning - If possible identify the poison and keep any packaging. The vet can then contact the Veterinary Poisons Unit for advice while you are on the way to us.

Road traffic accidents - A severely injured animal can usually be moved safely and quickly. It is always best to speak to the vet for advice if you are unsure. If it is safe to do so, have as many helpers as possible to pick up the pet and bring it to the surgery as quickly as possible.

Bloat or gastric dilation - If your dog’s stomach swells up then you must ring us and bring your dog in as soon as possible.

Persistent vomiting or diarrhoea - With or without blood.

Breathing difficulties - or any other condition that appears to be making your pet acutely ill.

Please note our emergency service is for our registered clients only, unless in an immediate life threatening emergency. If you are not registered with us, we ask you to contact your current veterinary practices out of hours provider. 

If you have found an injured wild animal during emergency only hours please contact Wiltshire Wildlife Hospital (07850 778752) or RSPCA (0300 1234 999).

If you have found a stray dog and you are unable to find the owner please contact the Test Valley Borough Council during office hours, or Three Oaks Kennels (01489 892760) for outside of office hours.

If you have found a stray cat that is uninjured, please leave it where it has been found or you may bring it in to us during working hours to check for a microchip. If there is an injury please contact the RSPCA (0300 1234 999) before bringing it to any vet, as the RSPCA will direct you towards the clinic they prefer. 

Thank you very much for your cooperation